Refund and Returns Policy

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is unused, in original packaging, and in the same condition you received it.
• You initiate the return within 7 days of receiving the item.
• You have a valid proof of purchase (receipt, invoice, or order ID).

2. Non-Returnable Items

We do not accept returns for:

• Items labeled as “non-refundable”, “clearance”, or “final sale”.
• Custom orders or special components requested on demand.
• Opened software, firmware-flashed products, or microcontrollers.
• Damaged items due to customer mishandling or incorrect use.

3. How to Initiate a Return

1. Contact Us within 7 days of delivery:
   • 📧 Email: sales@kwikrielectronics.com
   • 📞 Phone / WhatsApp: +254737127103
   • Include your Order ID, product details, and reason for return.
2. Pack the Item Securely
   Use original packaging and ensure it’s sealed properly.
3. Ship Back to Us
   We will share the return address and instructions. You may return via G4S, Posta, Fargo, or another tracked service.

4. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item was incorrect or defective due to our error.
• If approved for a refund, original shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Report it within 48 hours of delivery.
• Provide photos or video of the issue.
• We will offer a replacement, repair, or full refund at no additional cost to you.

6. Refund Process

• Once your returned item is received and inspected, you’ll be notified of approval or rejection.
• Approved refunds are processed within 3–5 business days:
  • M-Pesa refunds are sent directly to your number.
  • Bank/Card/PayPal refunds go back to the original payment method.
• We may deduct a restocking fee (up to 10%) for opened or partially used products.

7. Exchange Policy

• You may request a product exchange instead of a refund.
• Exchanges are subject to stock availability.
• Any difference in price will be adjusted before shipping the replacement.

8. Warranty & Support

Some items may be covered under manufacturer or in-house warranty:

• Warranty terms vary per product (e.g., 30-day, 90-day).
• Warranty does not cover physical damage or improper use.
• Contact our support team for warranty claims.

9. Contact Us

For return, refund, or warranty queries:

• 📧 Email: support@kwikrielectronics.com
• 📞 Phone: +254737127103
• 💬 WhatsApp: +254737127103
• 🕐 Support Hours: Mon–Fri, 9:00 AM – 5:00 PM EAT